Intra-Capital Estates

Complaints Procedure

We are committed to providing the best possible service to our clients. In the unlikely event that you have reason to complain about any aspect of our service or staff please follow the following procedure.

  1. Speak to the member of staff and express your complaint verbally, if no resolved the next step is;

  2. Email your complaint to where a manager/director will acknowledge your complaint within three working days and an investigation will be undertaken. A formal reply will be followed to you within fifteen working days.

    Alternatively you can write in to us at:
    FAO The Director
    Intra-Capital Estates
    Paddington Works
    8 Hermitage Street
    London W2 1BE

  3. If we are unable to resolve your issue, you can contact the TPO for impartial adjudication once our internal complaints procedure has been completed. Their contact details are:
    Milford House
    43-55 Milford Street
    SP1 2BP

    Complaints can be referred to the Property Ombudsman up to 12 months from the transaction date